Frequently Asked Questions
Everything you need to know about our premium blends and delivery service.
How should I store my Ringtons tea and coffee to keep it fresh?
To maintain maximum freshness, we recommend storing your tea and coffee in a cool, dry place away from direct sunlight. Once opened, transfer the products to an airtight container to preserve their aroma and flavor profile.
What are your standard delivery times and costs?
Standard UK delivery typically takes 3-5 working days. We offer free shipping on orders over a certain threshold, while smaller orders incur a flat-rate shipping fee calculated at checkout.
Do you offer international shipping for your products?
Yes, we ship a selection of our premium products to various international destinations. Shipping rates and delivery times vary by country and are calculated during the checkout process.
What is your return policy for food and beverage items?
Due to health and safety regulations, we cannot accept returns on opened food or beverage items. However, if your order is damaged or incorrect, please contact our customer service team within 14 days for a replacement or refund.
Are your tea bags biodegradable?
We are committed to sustainability. The majority of our tea bags are now made from plant-based, industrially compostable materials, and we are actively working to make our entire range plastic-free.
Can I track my order once it has been dispatched?
Absolutely. Once your order leaves our warehouse, you will receive a confirmation email containing a tracking link so you can monitor its progress right to your doorstep.